FREQUENTLY ASKED QUESTIONS
What is the warranty on your products?
We stand behind our products. If there is any manufacturer defect in a Fuf product, we will ship and replace it for free for up to one year from the purchase date. If there is any manufacturer defect for a Big Joe item, we will replace it up to 90 days from the purchase date. Please contact customer service for more information about returns and replacements.
How come my Big Joe went flat?
Comfort Research's special formula UltimaX Beans last 20% longer than the competition. We pride ourselves in high quality products and we strive to make our products as durable and well-constructed as possible. Although UltimaX is a superior bean filling, it is an unfortunate fact that beans will compress with use over time. The more usage the bag receives, the faster the beans will compress. We do sell Rejuvenation Packs to help keep your bag lively and refreshed, which can be found on our website and through our retailers. We want you to love your favorite bean-filled Comfort Research product and be able to enjoy it for a long time to come. If you believe your bag has become flat unreasonably early, please contact our customer service at firstname.lastname@example.org.
My zipper pull is missing, why?
Actually, your zipper pull isn't missing, we have piles and piles of them! For safety and durability reasons, every Comfort Research product includes double zippers. The outside zipper pull is purposely broken off before shipment for child safety. If you need to open your bag for any reason, insert a paperclip into the zipper to act as the zipper pull and pull open. Detailed instructions can be found on the warning label at the bottom of the product.
I just opened my new Fuf and it's flat! Why?
Not to worry, your Fuf will be full and fluffy in no time! To save space, every Fuf is compressed with a vaccum and put into a box before shipment. Because of this compression process, your Fuf may seem a little lumpy and underfilled when first opened. Not to worry! This is natural, and this is not how your product will look or feel. Please allow 7 days for the Fuf to fully regain all of it's fluffyness. Pick up the Fuf and toss it around to help air circulate through the memory foam filling. This will speed up the decompression process. Re-Fuf again and again whenever your Fuf is feeling a little lumpy or flat. Detailed instructions on this Fuf'ing process can be found in the box.
More questions or comments? We would love to hear from you and help you with any concerns. Please contact our Customer Service department: Email: email@example.com | Phone: (616) 475-5000 (Mon-Fri 8:30-5:00 EST)